Eight Advisory advised Assist Digital, a portfolio company of Ardian Expansion, on its acquisition of Dr. Schengber & Friends GmbH

Assist Digital, an Ardian portfolio company, is a leading provider of digital customer experience solutions, specialising in omnichannel engagement, data-driven marketing, and customer lifecycle management. Headquartered in Milan, Italy, Assist Digital serves clients across multiple sectors, helping organisations optimise their customer interactions through advanced technology and analytics. With a strong focus on innovation and operational excellence, the company supports businesses in enhancing customer satisfaction, driving loyalty, and improving overall performance. 

Ardian Expansion, established in 1996 and headquartered in Paris, is a leading private equity firm specialising in mid-market growth investments across Europe, North America, and Asia. As part of the global investment house “Ardian”, which manages or advises over $180 billion in assets, Ardian Expansion focuses on partnering with companies to accelerate growth through strategic acquisitions and operational improvements.  

Founded in 1999, Dr. Schengber & Friends GmbH (“DSaF”), is a German digital customer-service company headquartered in Münster (with a second site in Essen). The company has about 250 employees, and provides multichannel customer communication services (including chat, bots, social media, and more) combining human and automated tools to deliver efficient, high-quality customer dialogue.  

The acquisition aims at accelerating growth, expanding Dr. Schengber & Friends’ service offering especially digital & automation tools, and strengthening its competitive position by leveraging Ardian Expansion’s financial and operational support. 

Eight Advisory team members supporting this transaction:  

• Financial due diligence: Murat Deniz (Partner), Maximilian Schmoll (Senior Manager), Linus Weber (Senior)