Order-to-Cash: the digitalisation that pays off

In an increasingly volatile and uncertain economic environment, the digitising the order-to-cash (O2C) cycle is becoming essential for companies. By automating repetitive tasks and centralizing data, companies can reduce payment delays, minimise errors, and improve team collaboration. This digital transformation also helps to comply with new regulations, such as mandatory electronic invoicing from 2026.

The integration of artificial intelligence into the O2C cycle is proving to be a true transformation driver. From automating order entries to proactive credit risk management, stock optimisation, and automated collections, AI optimises each step of the process. In addition, AI chatbots and fraud detection improve the customer experience and transaction security.

Although the majority of companies appear to have made progress in digitalising their transaction processes, there is still some way to go. According to our latest Innovation in the Finance Function survey, 46% of companies are at a standard level, 37% consider themselves modern or visionary, while around 20% admit that they are lagging behind in this digital transformation.

Read the full version of this article published in Daf magazine on May 22, 2024.

For more information, see our latest study on Innovation in the Finance Function.

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Editorial team: Pierre Gauthier, Florian Jouvenot, Colin Secondé